Q.CAN I GET SAMPLES? HOW LONG DOES IT TAKE
TO PROVIDE A TRIAL SAMPLE?
A
Yes, you may request samples once you have gone through the sales consultation process with our team. It takes approximately 2-3 weeks, depending on the requirement.
PRODUCT & DEVELOPMENT
Q
Q.WHAT KIND OF PRODUCTS CAN YOU MAKE?
A
We provide customers with a wide range of OEM products, from basic skincare, professional salon-use skincare, aesthetic/doctor formulations, body care products and hair care products.
Q
Q.HOW CAN I BE ASSURED THAT YOUR SKINCARE
FORMULATIONS ARE OF GOOD QUALITY?
A
Our factory strictly adheres to GMP (Good Manufacturing Practices) standards to ensure quality and consistency in all our products.
Q
Q.MUST I PROVIDE YOU WITH MY OWN FORMULATION?
WILL YOU PROVIDE ME A FORMULATION IF I DON’T HAVE ANY?
A
We will be happy to manufacture your formulation for you if you already have one.
If you wish to have proprietary formulation, our in-house R&D and Chemist team will be able to develop a unique formulation that fits requirement.
If you wish to launch your products quickly, you may also consider using our existing formulations.
ORDER AND LEAD TIME
Q
Q.DO YOU CHARGE ANY DEVELOPMENT-RELATED COSTS?
A
For existing formulations, we do not charge for producing trial samples of your product except courier charges.
For custom formulations, there will be a R&D development fee. Our sales team will be able to advise you in detail based on your requirements.
Q
Q.DO YOU HAVE A MINIMUM ORDER REQUIREMENT?
A
We generally require a minimum lot of 3000-5000 units for Custom Formulations, but we can start from 500 units for Private Labelling without existing formulations.
Q
Q.WHAT IS THE LEAD TIME REQUIRED?
A
If you’re buying our existing formulations, it takes around 4-8 weeks to product and deliver.
If you’re going for custom formulations, it will take 12 weeks upon PO confirmation, provided all your packaging materials are already with us.
We recommend a minimum 6-month development-to-delivery time frame to allow for adequate formula-development and manufacturing lead time..
Q
Q.HOW DO I PLACE MY FIRST ORDER?
A
To buy our existing formulations, please contact us with the item and quantity that you need. We will next email you with a quotation, upon which you will then generate a Purchase Order (PO). We will require an upfront payment before we deliver the items to you.
To purchase custom formulations, please contact with the product requirements and quantity that you need. Our Sales Consultant will provide a product proposal to you. Upon approval of formulation, we will email you a quotation, of which you withoutll generate a Purchase Order (PO).
DESIGN & PACKAGING
Q
Q.WILL YOU BE ABLE TO HELP ME WITH MY PRODUCT DESIGN?
A
Our in-house design and marketing team will be able to assist you on all your requirements in this area, from developing a unique brand and logo, to designing packaging for your products.
Q
Q.AM I ABLE TO SELECT MY PACKAGING?
A
We have a wide range of ready-stock packaging for your selection. We can also prepare custom-order packaging if your order quantities are above 5000.
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